Well, we cannot say only about Shopclues, but there are some or other flaws in not only Shopclues but almost all the online shopping platforms. Before blaming any of the platforms, the user must be aware that online shopping sites are just responsible for creating the platform for the sellers to sell their products online.
They are not manufacturers or the sellers themselves. So, before you start spreading bad about any eCommerce website, you should be aware of how to do online shopping. Every site after seeing the reviews of the customers on various products mark them as approved. Like Shopclues would mark the reliable product as Shopclues passed.
So, buy only the products that are approved on the website. The second thing to keep in mind while online shopping is to check the rating and reviews of the product. Buy only the product that has a 4+ star rating. Also, do not judge the product in one study. Read a minimum of 5 to 10 reviews to get the right opinion.
If after doing all the requirements mentioned above, you still find the fault in the product, you shall go for Shopclues shopping complain. Yes, the customer care department would undoubtedly assist you.
What is the benefit of complaining to customer care?
Whenever you register the complaint against a product you purchased from their website, they are highly conscious. Shopclues try to provide immediate assistance to the customer. It is because everyone these days is aware of the potential of the customers, and understand the strength of the social media.
So, once you register the Shopclues Shopping Complain you would receive an immediate resolution. The customer support team would allow you to return the product and refund all your amount (except the shipping cost, if involved) or will help you to get the return.
Return is usually suggested for the products that are delivered damaged to the customer end and rest all is acceptable to the customer. Such faults are observed in the product, usually because of the flaws in the packaging and shipping.
So, the site accepts the damaged goods and also assure that the customer receives the right replacement at the right time. So, if you do not receive the right product, either return it immediately during the delivery, or process as the instructions of return and exchange on the official website.
If you accept the damage or under quality products without complaining, it will result in a loss to you as well as other customers.
So, if you are used to purchasing the products online, you shall have the basic ideas for the same. It will not only safeguard you but other customers for the future.
The same is the scenario with the fraud of lucky draw. In case of any fraud calls or letters, immediately initiate Shopclues lucky draw complain. The customer support team will make sure that they help their customers in all the possible ways and resolve the issue in the best possible manner.